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Suggestion Box

UDEM makes this space available to you in order to promote the continuous improvement of all processes and services offered by the different areas of the university. In recognition of the trust that you have placed in us by providing your real personal data, UDEM commits to following up on your concern in a confidential manner.

Notice: All personal data supplied may be used by UDEM to provide a personalized service in accordance with your needs. UDEM does not disclose personal data to third parties but uses such data for the fulfillment of its educational, social, cultural, formative, and/or administrative aims. By granting your consent in regards to the personal data provided, the data will become part of a file containing your personal profile.  As per article 29 of the Ley Federal de Protección de Datos Personales en Posesión de Particulares (Federal Law for the Protection of Personal Data in Possession of Private Parties), you may exercise your right to access, rectify, cancel and/or oppose the data by sending an email to juridiconormatividad@udem.edu.mx. View our privacy notice.
 

Issuance and Follow-up Process

1. Issuance: You can use any of the following methods to submit your suggestions, complaints, or comments:
  • Send an e-mail to sugerencias@udem.edu.
  • Call 8215-1000 ext: 4125.
  • Fill electronic form.
  • Or, if you prefer it, you may drop your message in any of the physical mailboxes located on campus, at the preparatory school units (USP, UFU, UVA) and the different UDEM Centers (CETIA, ABRE, and CESADE).

    Messages left in these mailboxes are collected every two weeks.

    The following is the location of the physical mailboxes at the different preparatory school units and centers:
    • San Pedro Unit: at the Director’s Office
    • Valle Alto Unit: at the Director’s Office
    • Fundadores Unit: in the access area of the Administrative Building
    • Centro de Salud y Desarrollo (CESADE – the Center for Health and Development)
    • Centro de Innovación en Diseño de Empaque (ABRE – the Center for Innovation in Packaging Design), at the Parque de Innovación e Investigación Tecnológica de Nuevo León (Park for Innovation and Technological Research of Nuevo León)
    • Centro de Investigación y Tratamiento de la Ansiedad (CETIA – the Anxiety Research and Treatment Center)
2. Notice of receipt: If you provide us with contact information such as an email address or telephone number, a message will be sent to you to confirm reception of your suggestion/complaint and the message will be forwarded to the corresponding department. 

3.
Reply: If your suggestion/complaint requires a response, it will be sent to you via the same method used for the initial contact.


For further information, please email us at sugerencias@udem.edu, or call us at +52 (81) 8215-4125.

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