Frequently asked questions
Check out the most common queries about the Directo UDEM service.
Yes. In order to cancel, you must send an e-mail to [email protected], explaining the reason for the cancellation. You must turn in your transport card in person at office 2107. Cancellation becomes valid from the moment you meet these two points. You will be reimbursed for the unused proportional part
Yes, if you fail to show your user card, misbehave, share your card with somebody else, or use false documents.
Yes, Directo UDEM can sell you a ticket book for $390.00, which includes 5 one-way trips to be used on special occasions.